If your passport is lost or stolen

What to do if your passport is lost, your visa expires before your passport is replaced, or you find your passport after reporting it lost.

Managing your visa and passport

Report your lost passport and get a new one

If your passport is lost or stolen you must do the following:

Report your lost or stolen passport to your local police station. This will help stop anyone else from using it.
Contact whoever issued your passport (such as your embassy, high commission, or consular) to tell them it is lost or stolen, and ask them for a new one. They might ask you for a copy of the police report you filled out.

Embassies — New Zealand Foreign Affairs and Trade

If your New Zealand passport is lost, stolen or damaged, you must contact Te Mata Uruwhenua Identity and Passports, Department of Internal Affairs.

Lost, stolen or damaged passport
Declare your passport lost stolen or damaged

When you get a new passport

Transfer your visa into your new passport

Request to have your visa transferred into your new passport.

There is no fee to transfer an eVisa to your new passport. If you would like a physical label in your passport there is a fee and you must send us your passport.

Transferring your visa to a new passport

If your visa expires before your new passport arrives

If you have a visa that will expire before you get your new passport, contact us for advice.

If you find your passport after you reported it lost or stolen

Contact your local police station to tell them you have found your passport. They may need to see the original passport and another form of photo identification.

If you have applied for a new passport, your old one may have been cancelled.

Contact whoever issued your passport, such as your embassy, high commission, or consular, to discuss your options.

If you have a New Zealand passport, contact Te Mata Uruwhenua Identity and Passports, Department of Internal Affairs.