Sharing an online visa application

Information for licensed immigration advisers (LIAs) and others about how to share your client's application in a secure way.

Applying for your visa online

Note

While we continue to transition to our new system there are 2 ways of sharing applications. This is based on the type of visa you are applying for and when the application was made.

You may need to use 2 accounts while we move applications from the current to the enhanced system. You will continue to have access to documents in both accounts.

Sharing in the current Immigration Online system

In the current Immigration Online, sharing groups are called firms.

To share visa applications with your firm, you need to:

  • set up your account to allow sharing
  • create a firm
  • manage what the firm can access.

1. Set up your account

  • To set up your account, you need to let the system know you are using the account to help clients.
  • Tick the option for ‘I would like to use this account to manage client applications made by my firm’.
  • Do this when you first create an account, or by editing your profile and tick the option there.

2. Create a firm

  • After the account is set up, you can create 'firms' for common application types or purposes.
  • Use a suitable name.

A firm's administrator

The person who creates the firm is assigned as the administrator. The administrator can:

  • manage the firm
  • invite and remove users from the firm
  • give other people administrator permission.

Sharing in the enhanced Immigration Online system

In the enhanced Immigration Online system, you can share an application with:

  • another person
  • a network of people.

How to share an application

To share an application with a person or a network, you need to:

  • check that they have an Immigration Online account
  • ask for their sharing ID and email
  • enter the sharing ID in the online application.

Get access to a shared application

If someone wants to give you access to their online application or nominate you as a sponsor, you need to give them your sharing ID to enter in their online application.

Refer to section 2 'My dashboard' of the following user guide.

Enhancements to Immigration Online — User Guide PDF 5MB

Creating networks using the updated sharing functionality

How to set up to share an application

To share applications using a network, following these steps:

  • each user must have an account in the enhanced Immigration Online system
  • a network administrator asks for the sharing IDs and emails of each person to add
  • a network administrator adds people and assigns them the level of access
  • members of the network share applications with others.

What a member can do

Members of the network can:

  • work on an application together
  • view, edit, withdraw, submit or share the application (including outside of the network)
  • view any notifications related to the application.

What a network administrator can do

Only the network administrator can:

  • assign administration rights to other members of the network
  • add or remove people from the network.